Privacy Policy

Our Privacy Policy was last updated on July 23, 2026.

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

• “Account” means a unique account created for You to access our Service or parts of our
• “Business” refers to the Company as the legal entity that collects Consumers’ personal information and determines the purposes and means of the processing of Consumers’ personal
• “Company” (referred to as either “the Company,” “We,” “Us” or “Our”) refers to Vivana MD.
• “Country” refers to the United States of
• “Consumer” for the purpose of the CCPA means a natural person who is a California
• “Cookies” are small files that are placed on Your computer, mobile device or any other device by a website.
• “Device” means any device that can access the Service such as a computer, a cell phone or a digital tablet.
• “Personal Data” is any information that relates to an identified or identifiable
• “Service” refers to the
• “Website” refers to Vivana MD, accessible from https://vivanamd.com.

Collecting and Using Your Personal Data Types of Data Collected

Personal Data: While using Our Service, We may ask You to provide Us with certain personally identifiable information that may include: email address; first name and last name; phone number; address, State, Province, ZIP/Postal code, City; and Usage Data.

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device’s Internet Protocol address, browser type, browser version, the pages of our Service that

You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Types of cookies we use:

• Necessary / Essential Cookies (Session): Essential to provide You with services available through the Website.
• Cookies Policy / Notice Acceptance Cookies (Persistent): Identify if users have accepted the use of cookies on the Website.
• Functionality Cookies (Persistent): Allow us to remember choices You make when You use the
• Tracking and Performance Cookies (Persistent, Third-Parties): Used to track information about traffic to the Website and how users use the Website.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our
• To manage Your Account and registration as a user of the
• For the performance of a contract for the products, items or services You have
• To contact You by SMS for appointment reminders, service updates, and other transactional communications, where You have provided consent for such messages.
• To send You promotional SMS messages, special offers, and marketing communications, where You have separately opted in to receive such Consent to receive marketing messages is not a condition of purchase.
• To provide You with news, special offers and general information about other goods, services and events which we offer.
• To manage Your requests to
• For business transfers including mergers, acquisitions, or asset
• For other purposes such as data analysis, identifying usage trends, and improving our

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy.

Disclosure of Your Personal Data

Business Transactions: If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred.

Law Enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other Legal Requirements: The Company may disclose Your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation; protect and defend the rights or property of the Company; prevent or investigate possible wrongdoing; protect the personal safety of Users; or protect against legal liability.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

SMS / Text Message Communications

We may use your phone number to send you appointment reminders and, if you have opted in separately, promotional text messages. No mobile information will be shared with third parties/affiliates for marketing or promotional purposes at any time. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at hello@vivanamd.com.

Payments

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing. We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS.

CCPA Privacy Rights (California Residents)

Under the CCPA, California residents have the following rights:

• The right to You have the right to be notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
• The right to request. You have the right to request that We disclose information to You about Our collection, use, sale, disclosure for business purposes and share of personal information.
• The right to say no to the sale of Personal Data (opt-out). You have the right to direct Us to not sell Your personal information.
• The right to delete Personal You have the right to request the deletion of Your Personal Data, subject to certain exceptions.
• The right not to be discriminated against for exercising any of Your consumer’s

Exercising Your CCPA Rights

To exercise any of Your rights under the CCPA, You can contact Us by visiting: https://vivanamd.com/contact/ or by sending us an email: hello@vivanamd.com.

Do Not Sell My Personal Information

We do not sell or share mobile or personal data with third parties, affiliates, or partners for marketing or promotional purposes. We only share data with third parties when it is strictly necessary to deliver our

service and only under binding agreements that ensure confidentiality. Under no circumstances will mobile data be shared or sold for advertising or promotional use.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By visiting this page on our website: https://vivanamd.com/contact/

By sending us an email: hello@vivanamd.com